Lost Superhost status with 4.86 review score

[Tim42]

been hosting 10+ years and I can’t figure out why this happened. My listing has a combined score of 4.86 and I have been hosting all summer with mostly 5’s.

I have two listings of same home but one was not activated. 

The deactivated listing has not received any bookings all year and in past 3 years.

The Airbnb service rep tells me they combined both listings and averaged it out.

So, when you preview my listing it shows 4.86 with reviews but no superhost status.

[Huma0]

@Tim42 

Your profile pic is still showing with a Superhost badge, so I assume it was all sorted?