@Franco237
It seems like it may be the fact that the housekeeper entered while the guest was sleeping. That would feel like a violation of privacy. Like others have mentioned, do you arrange a time/date when the cleaning occurs and is this documented that the guest agreed to this?
Do you have security cameras on your perimeter and is this disclosed in the listing description and on the safety tab on the listing? This is a reason why listings get suspended as it is in violation of Airbnb guidelines (it must be mentioned in the listing the locations of the cameras and in the security section).
@Rebecca can you assist Franco in anyway? For some reason I can’t tag any other community support manager. Community support managers can direct your concern to the right team but they are not customer service.