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Marrekesh Earthquake - Please be responsible and allow full refunds

Level 1
Waialua, HI

Marrekesh Earthquake - Please be responsible and allow full refunds

Dear AirBNB, my travelling partner made the booking for our stay in Marrakesh. It was going to be the highlight of our stay and it is not a decision we made lightly.  HOWEVER, coming from earthquake prone areas in the US, we understand that there are often aftershocks for even a month after.    We will no longer have a feeling of peace and security while there knowing the buildings are older and could possibly be compromised (even if you can't see it yet).  I know there will be travellers who want to go to Marrakesh anyway and that is THEIR decision, but AIRBNB should absolutely FULLY refund anybody who wants to cancel their stay within a month or so of the earthquake.    Please reconsider this policy as you did for Maui.  

2 Replies 2

I had the same problem and Airbnb didn't want to refund me my money.

I think it's a shame that a company like Airbnb does something like that

Community Manager
Community Manager
Pontefract, United Kingdom

Hi @Stephanie2829 


Sorry to hear you canceled that leg of your trip. Did you change your itinerary in the end?



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