Missing payment, lack of response

Level 1
Albuquerque, NM

Missing payment, lack of response


Urgent Issue


I'm deeply disappointed in the lack of response from Airbnb support regarding my missing payment of over $5464. I've reached out countless times over the past 3 weeks, requesting to speak with a manager or supervisor, but haven't received any return calls or messages. This is unacceptable! Reservation ID:***


**[Title updated] 

**[Reservation number hidden - Community Center Guidelines]


3 Replies 3
Former Community Manager
Former Community Manager
Terneuzen, Netherlands

Hi @David10045 ! I'm sorry to hear you still haven't received this payout, I can imagine that must be frustrating for you. I've sent this over to the team now, they'll be in touch with you and if I hear more in the meantime I'll let you know ASAP.

Kun je niet vinden waar je naar zoekt? Klik op Gesprek beginnen om het aan de Airbnb community te vragen, en vergeet niet de richtlijnen te bekijken! 

Level 10
Victoria, Australia

@David100045. this is not Airbnb so there is no point putting in any reservation numbers. David having looked at your listing , I can see that you have three. Two of them appear relatively new . This may be the issue as they would come under 'new listing' and would possibly not be paid for a month after the stays commenced , especially since you are down to 4.33 on one of the listings after only six reviews. There is  one really bad review . Do you know if this person is maybe disputing the payout?Certainly go to your desk top and communicate with the correct department.. Good Luck . also try and get that review removed ...H

Level 10
England, United Kingdom

@Helen744 what possible basis is there for getting the bad review removed? I wouldn't even suggest @David10045 tries as it will be a waste of time.

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