My basement flooded

[Mark5527]

Guys. I have bookings this entire month and the next month. Basement just flooded. I need to cancel my bookings. Is that going to cost me? 

[Lorina14 · Accepted solution]

Hi @Mark5527,

So sorry to hear about your flooding. I would contact the Airbnb support line and explain what happened and ask for their advice. Sometimes they are able to help cancel without penalty depending on the circumstance. I would personally reach out to your guests and explain what happened, apologize to give them as much time as possible to rebook a new location. 

Hopefully you may be able to get this dealt with quickly with a water remediation company, dehumidifiers, and for them to find the cause of the flooding. 

Let us know how it goes.