My current guests expect that the radiators to be hot 24 hours a day!!

[Brent1]

I currently have a youngish couple and their young daughter staying in one of my properties.  It has thermostat gas central heating.  I have set the thermostat at 24 degrees Celcius.  However, when the apartment reaches this set temperature the heating turns off and turns on again when the temperature falls to just below the 24 degrees.  My guests have messaged me several times to say that the radiators are cold and I have tried to explain, several times, how a thermostate central heating system works.  This is the first time that this has happened to me.  Generally, guests say that the apartment is too hot and I ask them to turn off the individual radiators which this seems to solve the problem

I feel that these guests will leave me a poor review.  What do I do?

[Anonymous]

@Brent1  My impression is that the only reason these guests would be concerned about the radiators being cold, is if they feel the room temperature in general isn't warm enough. (24 degrees seems warm to me, but I don't know what climate these guests are used to). 

You could offer to raise the thermostat for the remainder of their stay, if you're amenable to increasing your energy usage for customer-service purposes. Or I suppose you could appeal to their conscience and explain that your system is designed to make your properties more energy efficient and sustainable, to reduce the burden they place on the planet their young child will inherit.  But either way, the best way to demonstrate that you're attentive to their needs would be to pay them a scheduled visit and "make sure everything is working properly."

[Helen3]

I am not sure what you can do @Brent1 apart from mention this in any response to the guests review.

I set mine at 22.5C (turned off at night 11 p.m. - 7 a.m. but I have a well insulated home.

Are they cold in all the rooms are just some?