Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I just completed a phone call with Airbnb Customer Service and was informed of a photography promotion for a FREE photoshoot that was offered to "select" hosts and not to others. I had just booked a photoshoot for $269USD or over $350CAD and it was explai... Latest reply by Fred13

I have had a payment issue with airbnb and find it impossible to get to the right people. The support center does not seem to be able to get to the bottom of the problem. Nor be able to solve. I have had this issue of not being able to get past first l... Latest reply by Paula

I’m new. My listing is destroyed by a guest who cancelled and outright lied . Overnight my rating fell from 5 stars to 4. No more bookings. Cancellation policy is strict if she did but lied she won’t be refunded. Day of check in she maligned me , left an... Latest reply by Jacob731

Has anyone had success moving a paper guest book to a complete online guest book? Latest reply by Kevin1718

I don't like leaving my credit card info on-line because it's been stolen several times. So once a reservation has been made but hasn't been used (in my case it's 5 months away), can I go ahead and remove my credit card? Latest reply by Fred13

Now, here is how some unscrupulous hosts are working the AirBnB system. They need to rooted out. They are ruining the reputation for all. Points on the AirBnB debacle of 4 pm on March 15, 2023 for the March 16-20, 2023 booking made one year prior in... Latest reply by Fred13

Hi everyonewe are super hosts that offer guests a room with en-suite and basic facilities like small fridge, toaster, tea/coffee, cups, plates etc. there’s no living space as such, it’s just a room with a bed/wardrobe/small table. We usually take guests b... Latest reply by Fred13

Just a warning to others. Last night I had a booking. I was chatting with the guest to thank them and pulled up the calendar. Turns out she booked check out the day someone else was checking in. Due to COVID enhanced clean, we have 24 hours between guests... Latest reply by Cynthia1103

I received an inquiry from a highly rated AirBnB user, inquiruing for a friend and her husband regarding a one month stay. She said the potential renters. She stated"she currently has 3 bookings but 1 is upcoming so she was not able to contact me direct... Latest reply by Helen3

Will not let me finish I enter my mobile number Sends me a 4 digit codeThen says my number is not verified Because its being usedNow I'm locked out for 24 hoursWhen I'm going tomorrow? Latest reply by Helen3