Why does Airbnb require us to post house rules, if they won't allow us to enforce them?
Airbnb "Customer Experience" must mean "traveler support team" because they don't give a ship about hosts. The fact that someone can cancel their VACATION (optional fun) and get a full refund while your ability to earn a living is not protected is 100% proof that Airbnb has no regard for hosts. They pretend to care only when they think they can get a bit of money out of a traveler easily and pass that onto hosts. If the traveler who broke your house rules says they don't want to pay any fines listed in your house rules, Airbnb is not going to make them pay.
I have a very strict no smoking policy. The dog who lives adjacent to the patio of one of our rental is deathly allergic to just about everything. Smoke could kill him within minutes. As for my reaction to smoke, it isn't death, but if you've ever had migraines you know a swift death is sometimes what you pray for.
Airbnb "customer experience" rep Britney H just told me she thinks it's fair that my guest not have to pay for additional laundry or the 6 days the home had to remain vacant while undergoing airing out and deep cleaning. My cleaner had to use a special device (cold fogger) and solution to finally get rid of the odor.
Airbnb is not our friend, hosts. We should start our own rental hub that is fair all around and does not cater to rude renters