Hi there,
I'm really sorry to hear about your situation. Here are some steps that might help you get the attention and assistance you need from Airbnb:
Contact Airbnb Support Again: Sometimes a different representative can provide better assistance. You can reach out via the Airbnb Help Center and ask to escalate your case.
Social Media: Posting your issue on Airbnb's social media channels (Twitter, Facebook) can sometimes expedite the process. Public visibility can encourage quicker responses.
Document Everything: Make sure you have all your communications, receipts, and documentation organized. This can help when explaining your situation to a new representative.
Ask for a Supervisor: When you contact support, specifically request to speak with a supervisor or manager. Explain that your case requires urgent attention.
Legal Advice: If the amount is substantial and you’re not getting any resolution, you might consider seeking legal advice. Sometimes a letter from a lawyer can prompt faster action.
Local Authorities: If your property was damaged, you might want to check with local authorities or insurance to see if there are additional avenues for compensation.
I hope this helps and you get the resolution you need soon.
Best of luck,
RHJ
