I've rented airbnbs for 10 years now. All amazing experiences. Have met some wonderful host and stayed in some beautiful homes.
We recently stayed in a home that was spendy and upon check in we noticed it was not very clean. And when I say this I mean, it looked like it hadn't been cleaned in a very long time. Dirty floors, moldy shower curtains, there was a large piece of glass panel with a dirty utility blanket over it in the dinning room, my closet had window panels and screens in it. The coffee machine had left over coffee grounds in the basket that had molded. The Keurig water tank was moldy.
I knew I needed to the let the host know asap. She said she knew about the 5 ft window panel being there and said she'd let her cleaning team know. Based off of that I knew oh gosh I better take pictures. I immediately contacted airbnb and they said we saw the pictures it's definitely not clean. You're in an area with not many options to go to. What would you like to do? I said I have no idea what to do because this has never happened. I asked if I could Start the claim now and then submit it once I check out because my gut was telling me I was dealing with a host that would potentially retaliate. Airbnb help said absolutely let's do that.
I'm in this airbnb in far from a town and had no phone service. Was there with my family of 4 and a single mom and her son. So there was no way we'd be able to up and leave and find another place. We stayed we documented everything. Once we checked out we submitted the claim.
The host then sees this and submits a claim that we had more than 6 guest which was against the rules. And she's claiming property damage. I'm completely mind blown! When we checked out we took out trash, started towels and dishes, stripped beds. Never once disrespectful or rude.
Thankfully I took pictures when we arrived and before we left. So our bases are covered. But I've also never dealt with airbnb on this level so I'm completely lost here.
I called airbnb today and they said someone would contact me about the damage claims she made. This has turned into a complete nightmare. Any tips or advice is greatly appreciated.
