No Support with AirCover very disappointing.

[Tanya714]

Hello.  I had an issue with a guest doing damage to my property in early July and reported it.  The guest denied the reimbursement request so I asked airbnb to step in.  However it's been 2 months I have yet to receive an update and every time I call (which has been weekly), they say a supervisor will call me and that they have escalated the case.  Has anyone else experienced this?  Were you able to get it resolved??  

I am considering moving to another platform because the experience has been so frustrating.  Would love to hear from others on this.  Thanks.  

[Mar125]

@Tanya714 

email the specialist who handles your claim. If Airbnb doesn’t respond, and your loss is heinous, you can only sue them.. warn you the average cost of a civil law suit is $40k..