No refund

[Rebeca272]

Airbnb cancelled my reservation. No refund was sent. They charged me for the cancelled reservation.

[Helen3]

Why did Airbnb cancel your booking. @Rebeca272 ? 

was it because you chose a split payment and your second payment didn't go through ? M

we are a community of hosts and guests so can't help with payment issues you would need to call Airbnb. 

[Rebeca272]

The host did not meet me and did not check me in. So Airbnb cancelled the reservation. I did not get a refund for the cancelled reservation.

[Rebecca · Accepted solution]

Hello @Rebeca272 👋

Sorry to hear about your recent experience. Have you contacted Airbnb customer support about the refund as @Helen3 suggested? 

If not, you can follow this link to get all the contact info - Contact Airbnb support.