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Non refundable booking

‎05-01-2020 08:29 PM
Marly55
Level 2
‎05-01-2020 08:29 PM

Non refundable booking

Hi everyone, I have the option for my guests to get a discount if they choose the non-refundable option. A guest just booked with this option and wanted to shorten her stay. Has anyone encountered this, if yes how did you approach this? I chose to give a refund for the days but set the nightly price to the regular one without discount.

‎05-01-2020 08:29 PM
1 Reply 1
‎05-01-2020 08:54 PM
Mike-And-Helen0
Level 10
‎05-01-2020 08:54 PM

@Marly55 what you did seems more than fair to the guest.

‎05-01-2020 08:54 PM
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