Not received confirmation after 5 days

[Jeanette353]

Hi my name is Mr Ralph radford I booked villa molucas in Sao Rafael Portugal for September 27th to 8 of October 2024 we left our card details to pay for in full on confirmation unfortunately we have not received any confirmation and we are unable to contact the host Dave until we get confirmation would it be possible for you to try and find out for me as to were we stand on our booking my email address is **   my phone number is **

**[Contact details removed -  Community Center Guidelines]

[Paula · Accepted solution]

Hi @Jeanette353, Welcome to our community! This is a forum where Hosts from around the world come together to share advice and experiences 😊

It seems like you're trying to send a message to the Airbnb Support Team. If that's the case, here's the link where you can do that: https://www.airbnb.ca/help?audience=guest

Keep us posted

[Till-and-Jutta0]

@Jeanette353 Did you contact, book and pay strictly through the Airbnb platform?