Notifications

[Don---Nandi0]

I am yet again posting as a last resort and I am hoping airbnb forum can help. I have been repeatedly opened cases with support, only to have each case immediately be closed without resolution. This has been ongoing for two weeks. I have also emailed all corporate addresses online, but am now sad to learnt that ALL airbnb  usa corporate emails no longer accept emails.

 I am told that there is a bug, and I am unable to receive sms notifications. I have repeatedly been told that a special team will be contacting me, however it has been over a business week now and the issue is still not resolved. Even after deleting and installing the app, I receive a message that the app is automatically changing my notification setting and will no longer send me sms. I have documentation and images of all this available.

 As you are all aware, airbnb recently changed the push notification setting. The new push notification noise is, frankly, horrible. It is very hard to hear with any phone at normal volume, even in almost silent low noise situations, especially as there is no haptic feedback.. As a host, it is extremely important that we are able to receive timely notifications and message updates from guests. 

I would greatly appreciate any help in resolving this or at least being forwarded to the correct team who will actually resolve this. 

[Joan2709]

@Don---Nandi0 

Just to clarify....you aren't receiving push text notifications even though you have them set to receive on your Airbnb account notification preferences?

The issue with the new (barely audible) App message tone has been ongoing for awhile. It doesn't appear Airbnb is going to change it, despite the consensus that they should. Below is a thread that includes how how to add the original tone back and add it to the Airbnb phone number that pushes the text msgs. However, not sure that will help you if you aren't getting the sms texts:

https://community.withairbnb.com/t5/Ask-about-your-listing/What-happened-to-the-unique-notification-...

[Don---Nandi0]

Helo - Thanks! However unfortunately this is correct, SMS is not working. I do have  notifications on. I have yet another support case opened now and Airbnb has confirmed there is a bug.

[Joan2709]

@Don---Nandi0 

Well...rats! 😠 

If it's a bug shouldn't it be affecting many hosts?

Are you using an iPhone or Android?

Do you both have the same type of phone? 

This is a shot in the dark, but try:

Logging off Airbnb on ALL devices (you and co host)

Delete the App on all phones

Reinstall the App on ONE phone

Login on your phone with your EMAIL, not phone number

Thats all I can think of at the moment...

[Don---Nandi0]

Hello - Yes, as discussed support has confirmed ( yet again) that it is a bug affecting some hosts. Not sure if it has to with geography, or other factors. Supposedly a technical team is still working on it, however  I have had to escalate repeatedly and have yet to see results. All options on my end are exhausted (settings, deletion and reinstall, switching $s even etc) so at this stage I am hopeful they will continue to work on this.

[Joan2709]

@Don---Nandi0 

Well...rats! 😠

I'm wondering...this is kinda extreme, but...

if you could have someone (partner) added to your listings as Co-Host and have them setup their own profile on Airbnb using a different phone number than yours? Send an invite to add them as full authorization Co Host on both listings. You can just set it up with -0- Co Hosts payouts. Have them setup their own profile to receive sms notifications and see if they start receiving them. If it works, at least they would receive the texts until the bug is resolved. Once resolved, just delete the Co-Host from your listings.