Older guests and tech.......struggling with a review

[Kia272]

So, the technical bar is not high on my property. It's an old cabin and just not conducive to implementing all of the things that modern tech has to offer. The most complex thing to operate would be the electronic lock on the door. 

Last week I had an older couple come to stay. They were new to AirBnB, which I'm fine with. Everybody needs that first review, right? 

Anyway, they struggled (could not get it after multiple attempts) with the electronic lock and ultimately I offered them keys to use for the weekend. This lock requires just a simple sequence of key (number) entries. If you can use an ATM, you can use this lock. No other guest has had a problem. 

The next hurdle was the TV remote. He had it in hand, but could not find the volume control. At first he had me thinking that the remote was missing?? But then he clarified that the TV was on, but he couldn't adjust the volume. Long story short, the volume adjustment is right there (on the side), but hard to miss. He actually had it in hand, and could not figure it out. I got that straightened out (over the phone.)

So there I am thinking that this couple has encountered two "problems" within hours of their arrival, and I feel like I'm going to get dinged for it. These two "obstacles" - the door lock and the TV remote, are things encountered in everyday life these days. I was not asking them to control the central air with a phone app or anything of the sort. These are simple, functional things that are commonplace in a home or vacation stay. 

I checked on them the next day to make sure that they felt comfortable and could enjoy the rest of their stay, and they said yes. The remainder of the stay went without incident. 

So now I'm wondering how to handle this in a review. I feel like it's somewhat important that other hosts know that this couple might not be able to handle the simpler aspects of anything technical, and I also feel like their review may mention these "problems" they encountered during their stay. 

What is my obligation here? I will say that I'm planning to check the box that says I would not host them again. As we know, the public doesn't see this but this leaves them without a host recommendation for future stays. These folks are some that would actually do better in a hotel, but I don't want to say that because in host-speak that implies real problems. 

Any thoughts?

Thanks

[Sarah977]

Someone who posts endless rants against lockdowns and mask-wearing, as you do (and even managed to work it into this post), has no place accusing others of a lack of care and compassion for their fellow humans.

@Helen427 

[Pat271]

I think of the times in hotels when I have called down to the desk with some trivial question or another. The  agents have always been cheerful, helpful and hospitable. It would never cross my mind that they might later give me demerits for calling.

[Helen350]

Very true, but I guess a major part of the Airbnb thing is that guests are self-sufficient and DON'T constantly pester the host; hence the "better suited to a hotel!" I suppose it's all a matter of degree... How much is too much? And also the manner in which they ask....