Our booked apartment advertised for same dates

[Francis3348]

We booked apartment and now see same apartment advertised for our same dates at a higher price. The second advert has an alternative name as host. I have read some community posts saying some owners will take a higher price and when original booking family arrive, then host will apologise for double booking and offer alternative apartment of maybe not same location or quality.
Is there any way to complain to Airbnb? Is this practice against Airbnb rules? How can we secure our booking?

Wondering how to proceed. Any advice greatly appreciated. Thanks!

[Shelley159 · Accepted solution]

Hi @Francis3348 

My advice would be to ask Airbnb Customer Support about the booking. In the drop-down menu above, change from Community Center to Help Center. Select the booking and send your message about it to customer support. Include the link to the other property that you think may be the same one.

Sometimes there can be similar-looking apartments in the same building - many buildings have multiple Airbnbs with different owners. Hopefully Airbnb can confirm that there's nothing to worry about. And if there is a problem, they can help you.

[Francis3348]

I contacted support today and duplicate listing has been stopped by host for our dates. Thank you for your input. 

[Shelley159]

Great news @Francis3348 👍