Payment problem

[Nanou-Jul0]

Bonjour 

mon voyageur argentin n’arrive pas à régler la réservation , il me demande comment faire mais je ne sais pas .

pouvez vous nous aider ? C’est Anabel le voyageur 

merci

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Google Translation added by Community Manager:  

Good morning

My Argentinian traveler is unable to pay for the reservation; he is asking me how to do it, but I don't know.

Can you help us? This is Anabel the traveler.

THANKS

[Emiel1]

@Nanou-Jul0   

Payment issues are a matter between the guest and his payment method used, or between the guest and Airbnb.

As a host you have no control about it. Maybe the guest can contact Airbnb support for help.

You can sent the guest this article for help:

Payment methods accepted:

https://www.airbnb.com/help/article/126

[Paula]

Hello @Nanou-Jul0! Since you posted here a few days ago, I was wondering if your guest was able to complete the payment for their reservation. Also, did you have a chance to read the article Emiel shared?

Keep us posted!