Payout confusion

[Laurel188]

Hi experts.

We've had three guests by now (our minimum is a 28 day stay). On the payouts I notice that for one guest both cleaning and taxes are listed. For another just cleaning, and for the third neither. How can this be? Thank you! 

[Bhumika]

Hi @Laurel188 ! Welcome to the Community🌻.

Have you reached out to the Airbnb Customer Support since you posted? If not, it would be a good idea to reach out to them. 

I am also reaching out to some helpful Hosts @Paula2563 @Hazel184 @Nash-Cottages-LLC0 if they have any suggestions for us on this regards.

Not quite sure if this article would answer your question, but sharing it anyway if it helps a bit with the payout breakdown :  https://www.airbnb.ca/help/article/459 .

Keep us updated!

[Hazel184]

Hello @Laurel188,

Kindly check the number of nights booked for each reservation since you only offer long-term reservations. Taxes in Utah are only applied for 29 nights or shorter bookings. Kindly check this helpful article for more discussion about it https://www.airbnb.com/help/article/2333

For the cleaning fee, that should apply to all bookings. But, if the cleaning fee was only set after a booking is already confirmed, it will not apply to the existing reservation. If you sent them a special offer, the clearing fee should be added to the total offer amount and it will no longer appear as a separate item on your payout breakdown.  If those do not apply to the 3rd booking, reach out to Airbnb Customer Support. 

All the best. 🙂