High Risk Inquiry Blocked

Answered!
Megan601
Level 2
Little Rock, AR

High Risk Inquiry Blocked

Hi all - Just this morning I had an inquiry for next weekend.

 

The potential guest said that he received a message that he was unable to book due to risks of parties. He assured me that he would not be having a party; that he was coming for a job interview - however he's requesting to check in on a Friday afternoon and check out on Sunday; 2 guests; and his home base is less than 10 miles from my listing.  

 

So I agree - it seems fishy. 

 

On my side, I received an alert that said the inquiry was block automatically because it was identified as being high-risk. 

So my question is -  has anyone else ever approved a 'blocked inquiry' and it turned out okay? Or if I was to approve it and it ended up being a nightmare and I had to terminate the booking or whatever the case may be - what would AirBnB's stance be? 

Basically - why is this user even allowed to inquire if their bookings are suspicious?

 

For the record - I love this feature. And I did decline the booking.  I told him that my suggestion was to call Customer Service.  Not sure where that will get him? 

1 Best Answer
Sarah977
Level 10
Sayulita, Mexico

The guest is allowed to inquire because anyone can send a inquiry. Let's say he was inquiring about dates 6 months from now and wanted to book a 2 week stay- that wouldn't likely trigger the algorithm. An inquiry is just a way for guests to ask questions, so anyone is allowed to do that.

If it's an Inquiry, there is no need to decline it- just messaging back to an inquiry is sufficient. If it's a booking request, you do have to either accept or decline within 24 hours.

 

I'm not sure what you mean by asking if you were to accept a blocked inquiry, what would happen. Even if you were to approve it, it wouldn't go through if Airbnb has blocked it. If you found some other way around it, to accept the booking, I think that Airbnb wouldn't be supportive if the guest wreaked havoc. It's hard enough to get them take appropriate action on a normal booking if the guest causes damage- if they already blocked the booking, I think they'd tell you, sorry, you cooked your own goose.

 

And it isn't the guest himself that's suspicious- it's the combination of booking factors which trigger that block. If he were trying to book a shared home listing, it wouldn't get blocked, only entire home listings.

 

I agree- "coming for a job interview" over a weekend, with his girlfriend, when he lives 10 miles away, doesn't sound very likely.

  

 

@Megan601

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25 Replies 25
John6556
Level 5
Toronto, Canada

I have had several high risk requests this weekend. Two tried to book under multiple accounts. One tried under one account with no reviews and then under her original with awful reviews.  Another had no reviews and then tried to book through her sister. I even had one guy who said he was flying in and would send his friend to come pick up the key! He didn't even introduce himself, just expected me to accept. What is wrong with people? All this happened yesterday and today I received a deactivation warning after declining these high risk requests, two of which were duplicates, same person, different account. The real question is what is wrong with Airbnb? Why are such terrible clientele permitted at all? Why are the dos and don'ts not summarized up front? Hardly anyone reads all these long drawn out ambiguous policies. This platform is broken. 

Helen3
Level 10
Bristol, United Kingdom

The best way to avoid having to decline high risk guests is to change your settings so guests can't try and make last minute bookings @John6556  This will avoid you having to decline unsuitable last minute bookings. 

John6556
Level 5
Toronto, Canada

@Helen3 I just found out today from Airbnb that we can call in to have unsuitable requests removed by support without compromising our account stats and performance... supposedly

Adrian2677
Level 1
Bembridge, United Kingdom

I believe all hosts have a right to block without penalties, what happens for example if you give a review on a guest only to find out a few days later they stole something. To be penalised for making a decision is actually not fair, and unless sites allow for hosts, sellers, buyers to block etc the system collapse

Helen3
Level 10
Bristol, United Kingdom

You absolute can block guests on the platform @Adrian2677 

 

Just go into a message between you and the guest and you can block them.

 

If a guest stole from you hopefully you have lodged a claim on Airbnb for the cost of replacing the item.

 

Can I ask what they stole? I would presume missing items would normally come up during your cleaning process so you could take into account when reviewing. o 

 

You can also ask Airbnb to remove your review of the guest.

John6556
Level 5
Toronto, Canada

Not the case, unfortunately. See my comment. Too many declines may result in deactivation. 

Dion207
Level 2
Portland, OR

Just had this happen for the first time.  The potential guests are over 25, the booking is for 2 days, and it is a month in advance?  I actually know the guests and let airbnb support know this, to no avail.  I am awaiting a call from a supervisor.  This makes no sense.  Any ideas?

Carole1008
Level 1
Wellington, New Zealand

I had 2 individua bookings blocked today because they happened to be over the new year which is still 2 months away, one is for 4 days and the other for 3 and both declined due party risk , i messaged airbnb twice and have not had a response so they are costing me income with no control on my side

 

Monique1086
Level 1
Old Forge, NY

I am having the same issue as of today with NYE a week away.  Any updates on your end?

Sophia
Community Manager
Community Manager
London, United Kingdom

Hey @Carole1008 I've given the Support team a nudge, they have requested that you contact them again so they can further assist you and hopefully get this resolved. 

Best wishes,
Sophia 

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Please follow the Community Guidelines

Has anyone had any success with booking these specific inquiries? I’ve had 3 for Chrismas that have been blocked and cannot book and 2 for New Year’s Eve with the same issue. I’ve directed these individuals to Airbnb support but it still has not resolved the issue. 

Wahid28
Level 2
Gothenburg, Sweden

I have the exact same issue, and support is not replying me.

Mark3964
Level 2
Winnipeg, Canada

I just got this too. My new years reservation was just cancelled so of course it's kind of last minute tho it's still 2.5 weeks away. Person has zero reviews and haven't verified ID, which is a requirement of mine anyways. I wonder, can someone with good reviews and verified ID book me for New Years "last minute"?

Sophia44
Level 3
New York, NY

I have been going back and forth with Airbnb to get back 1%.  Unfortunately  if they block a reservation because it’s high risk they still expect you to respond to the inquiry and say hello.. I have had quite a few of these requests and got penalized when after not responding with something.. . because it showed not possible.. shortly after booking . I was penalized.  Customer service was not helpful in resolving. To avoid a decrease in rating just respond with something. Hopefully  this policy can change because it makes no sense.. Airbnb blocks it and hosts still get penalized.. 

Elsa-Y-Ramón0
Level 2
San Juan, Puerto Rico

What I find odd is that after the inquiry is blocked I still get the messages to reply within the timeframe to maintain my response rate. Why should I need to response a blocked inquiry? Is not even a booking request... 

Sarah977
Level 10
Sayulita, Mexico

@Elsa-Y-Ramón0 

 

As long as you have answered it, you can ignore those messages. If you clear your cache, they will probably disappear.

Elsa-Y-Ramón0
Level 2
San Juan, Puerto Rico

thanks for the reply, make sense!
I guess I just found odd that the platform block the inquiry and also want me to reply to maintain response rate. I don’t even know what to say as they were blocked by the algorithm. I just said, that if they have questions they should call AirBnB help. 

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Jacqui5
Level 1
Salmon Arm, Canada

i find calling airbnb difficult, and number not easily found

 

This just now happened to me as well and I called Airbnb. They suggested the person who is inquiring call them. They want to book for tonight as they just found out their current booked airbnb has no power. So who knows what happens now. 

Young people with no review living around can book a private room.

If they don’t live around, they can book an entire place even if they have no review.

 

When they have 3 reviews, young people can rent around an entire place.
Considering the risk and the price to pay for a destroy party, this system seems well balanced.