Person giving mean review

[Andreas1314]

Hello, How would you react when a person gives a lower than 5-star review for something without giving reason and writing good comment on the feedback. I have seen that that person during his recent travel was doing it with all hosts. Kind of mean which I don't know if it's in a way to affect negatively because is just a bad person.

Thanks

[Marie8425 · Accepted solution]

@Andreas1314 

I have had it done by accident. If accident or on purpose has the Host there is nothing you can do.  Only the guest can delete that review.

I know upsetting but take a business evaluation.

1 bad review star amongst many good does not carry a lot of weight for potential guests deciding.

If the reviewer made good comments a potential guest decreases his star rating more.

What a potential guest will look at is the Host's response.

To a potential guest the low stars will look like a guest error.

Nobody plans a mistake, how you respond is like advertising if you make a  mistake, this is how I will respond to you.

In this case, I would just write a response looks like you made an error.  Comments don't match star rating.  We all make mistakes.  Glad you enjoyed yourself.

[Emilie]

Hi @Andreas1314, 

I'm sorry to hear that one of your recent reviews had mismatching comments and rating. Did Marie's suggestions help you decide how to proceed, either this time or in case something similar happens again?

Please let us know if you need any more help 🙂

Thanks, 

Emilie