Pest

[Brittany870]

I had to cut my stay short because on day two I woke up with bites all over my legs, my husband also had bites. Bed bug bites. I informed my host, they advised to document, which I did with photos of the bites, bug debris in bed. They also advised to go to the walk in to get it documented, which I did and spent money out of my own pocket for the visit. We packed up early to head home because we can’t stay anywhere else. Despite supplying numerous photos, I was told that I didn’t supply sufficient evidence and that this was not a reason for a full refund. The case manager is hard to understand and when I went to record the call, they said they could no longer answer any questions unless I stopped recording. Does anyone have any legal recourse or advice?

[Brittany870]

This is the response I got- 

I appreciate you for taking the call Brittany.

I would like to put in writings about the discussion we had earlier on the call. Please be advice that you're not eligible for a full refund from your recent stay with Alison since you were able to spent some nights at the listing. A full refund is only possible if you checked out right away and first night is not completed.

I also received the inspection report you submitted to us,, however what we need is a medical note coming from the physician who assisted you. Additionally, even if your claim is valid we won't still be able to honor your full refund request as per our refund guidelines.

As a Senior Case Manager, I am still willing to extend my help in order for you get a compensation. As a one time courtesy, I can offer a coupon worth of $391.50 to return the nightly rate you've paid for this reservation?

Let me know if this work for you.

[Emilie]

Hi @Brittany870, 

I'm sorry to hear you recent stay led to so many challenges! I hope you are feeling better now, and as it has been a few weeks I wanted to check in and see if you had heard more from the Support team since?

Please let us know how you are getting on, 

Emilie