Problem guest

[Dan13488]

Hi guys, I've taken a guest into my spare room for 13 nights and his personal hygiene is appalling. He's only left the room once and hasn't opened the curtains since he checked in, and hasn't used the bathroom once since he checked in 5 days ago.

I suspect he has some social/communication problems because he doesn't really respond to discussion and his behaviour is rather strange, opening kitchen windows at 5am  for example. He tells me he's a student finishing his Masters but I'm beginning to question that. 

He hasn't broken any rules per se but he's making me feel rather uncomfortable and I'm concerned about the state of the room and how bad the smell will get over the next 8 days. I live alone and have problems with depression and anxiety that are really kicking off right now, which isn't helping. 

What can I do, you think? 

(He had no reviews, which is a lesson well-learned). 

Thanks. 

[Colleen253]

“hasn't used the bathroom once since he checked in 5 days ago.”

Good grief @Dan13488 do you mean to say he hasn’t used the toilet? Message the guest on platform and tell him gently that you don’t think your place is turning out to be a good fit for him and you are going to get Airbnb to help him find a new place, and that he’ll be refunded for nights not stayed. Send him a change request to advance his checkout date and then get in touch with Airbnb. Hopefully you can reach someone immediately. If no luck by phone, try chat, Facebook, Twitter...all of it.

Not sure this guest should be foisted off on another host, so that may or may not happen, but something must be done to get him out of your place. I’m not sure if what I’ve suggested is best course of action or not, but I’m weighing  in to get your issue out in front of other hosts, for more opinions.

[Dan13488]

I'm not sure he's breached any rules. Being smelly and strange isn't against the rules but I certainly don't want him staying the full length. I'm less than a week in and I'm on edge. 

He has used the toilet I think and made pasta in the kitchen, but that's about it.

Ironically he doesn't actually cause any issues as I never see or hear him. I am slightly concerned about asking him to leave as unsure as to how he'll react and I'd want him out straight away. 

I think I'll have to give the support team a call and see what they say. 

Thanks 

[Colleen253]

@Dan13488  Ok, glad to hear toileting isn't actually an issue. If he is making you extremely uncomfortable that is still a concern. You may have no choice but to broach with him the idea of moving, but I think getting in touch with Airbnb to see what assistance they can provide first is not a bad idea.