Problem with AC

[Elice72]

My very 1st booking is for 2 nights and on the 2nd night at 10:30pm the guest contacted me to let me know there was an issue with the ac not cooling. I couldn't do anything at that late hour and they are due to check out in the morning. What should I do?

[Madison277]

That's a good concept. I appreciate you providing the tip that having a backup unit on hand could truly save a stay in the event of an emergency.

[Emilie]

@Madison277 Glad the tip was helpful! Are you considering getting a backup unit then, to be prepared for emergencies?

[Madison277]

Yes, it feels much better to be ready just in case, therefore I'm certainly considering having a backup unit.

[Jhon301]

Sorry to hear about the AC issue! Since it’s too late to fix tonight, I’d suggest apologizing to the guest, maybe offering a small refund or discount for the inconvenience, and getting it checked first thing in the morning. Let them know you’re taking it seriously they’ll appreciate that.