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Problem with AC

Answered!
‎25-06-2023 11:24 AM
Elice72
Level 2
San Antonio, TX
‎25-06-2023 11:24 AM

Problem with AC

My very 1st booking is for 2 nights and on the 2nd night at 10:30pm the guest contacted me to let me know there was an issue with the ac not cooling. I couldn't do anything at that late hour and they are due to check out in the morning. What should I do?

‎25-06-2023 11:24 AM
Top Answer
‎26-06-2023 04:25 PM
Elice72
Level 2
San Antonio, TX
In response to Jenny
‎26-06-2023 04:25 PM

Thanks to all who commented. The guests didn't ask for anything but it was my 1st renters and I was freaking out a bit. We have a nest and the issue was with the ac. I dont live near the property so I couldn't troubleshoot. AC company is coming today. I decided to give them a 30% refund on the 2nd night. Hopefully they will give us a good review. 🤞

View Top Answer in original post

‎26-06-2023 04:25 PM
18 Replies 18
Tuesday
Madison277
Level 2
In response to Tommy150
Tuesday

That's a good concept. I appreciate you providing the tip that having a backup unit on hand could truly save a stay in the event of an emergency.

Tuesday
0 Likes
Tuesday
Emilie
Community Manager
Community Manager
London, United Kingdom
In response to Madison277
Tuesday

@Madison277 Glad the tip was helpful! Are you considering getting a backup unit then, to be prepared for emergencies?

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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines

Tuesday
0 Likes
yesterday
Madison277
Level 2
In response to Emilie
yesterday

Yes @Emilie , it feels much better to be ready just in case, therefore I'm certainly considering having a backup unit.

yesterday
Tuesday
Jhon301
Level 1
Tuesday

Sorry to hear about the AC issue! Since it’s too late to fix tonight, I’d suggest apologizing to the guest, maybe offering a small refund or discount for the inconvenience, and getting it checked first thing in the morning. Let them know you’re taking it seriously they’ll appreciate that.

Tuesday

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