Proper partial refund process

[Gary-And-Christine1]

What is the proper procedure to refund a guest 30% of the unit fee because of an issue with the unit? The guess stayed the whole time of the reservation and we have already agreed to this resolution.

[Emiel1 · Accepted solution]

@Gary-And-Christine1 

If the reservation is still active:

Use the "change" option on the reservation and adjust the price in the pricefield.

If the reservation has finished:

Use the resolution centre to sent the guest the money.

[Helen3]

If there was an issue that only started part way through the stated or was resolved you can just calculate the 30% times the number of days and send the payment through the resolution centre via your listing @Gary-And-Christine1 

[Gary-And-Christine1]

Thank you, I was able to accomplish the reduction without going through the resolution center.

Gary