Hi Superhosts — I’d love some advice on how to co-host/manage a property for an owner without risking my Superhost status.
Last year, I helped a friend by listing their home under my account. They wanted to handle the cleaning themselves, but we ended up with a bad situation:
One guest left a complaint about cleanliness
Another guest was upset because of the earlier guest’s behavior/impact on their stay
After that, I removed the property from my listings, but my Superhost status still took a hit, and it took nearly a full year to earn it back.
Now I have another owner asking if I can help manage their properties, and I want to do it the right way.
What are the best ways to protect Superhost status when managing someone else’s listing?
For example:
Is it safer to co-host instead of listing under my main host profile?
What systems or minimum standards do you require (especially for cleaning and turnover quality) before taking on a property?
Any best practices for handling guest issues so they don’t impact ratings?
Thanks in advance for any tips or strategies that have worked for you.
