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Reembolso

‎10-09-2021 01:55 PM
Beatriz733
Level 2
State of São Paulo, Brazil
‎10-09-2021 01:55 PM

Reembolso

Fiz um reserva, a reserva foi confirmada e no dia o anfitrião não apareceu para o check in e falou que não aluga mais o apartamento dele pelo airbnb, entrei com uma reclamação já fazem mais de 3 dias e até agora nada. 

‎10-09-2021 01:55 PM
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‎10-09-2021 09:12 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎10-09-2021 09:12 PM

@Beatriz733 

Please note the community for Portugees language is: Community Português 

 

When the accommodation is not available on check-in date, it is considered a "travel issue".

You need to follow procedure as mention here:

https://www.airbnb.com/help/article/3028/travel-issues-eligible-for-refunds

 

BYW it is very weird the host did not inform you about the listing not being available.

 

‎10-09-2021 09:12 PM
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