Refund not given in fulll

[Emily2372]

Hi , I paid in full for a 'ski chalet ' through sir b n b (over £2900) but even though this was cancelled by air b n b I have only received a very small refund of £129 . It is apparently with the 'specialist team ' who have no phone contact ., I hand called about 10 times and every costumer service person says the same thing that this is with the a specialist  team and they can't do any more . No one from the specialist team has contacted me and it's  been 6 weeks . This is causing huge mental distress . I feel like air b n b have stolen my money . Please help ! I am going to start a social media campaign to stop this happening  to others . Can anyone help please ? Emily 

[Mike-And-Jane0]

@Emily2372 if it was cancelled by Airbnb then you will get your money back. Do you have proof it was cancelled by Airbnb? If so then my advice is

1) Don't worry

2) Hopefully one of the admins such as @Quincy will tweak Airbnb for you but failing this

3) Raise a small claims court case which you will win.

If you do not have proof that Airbnb cancelled then it will be harder.....

[Elisa]

Hi @Emily2372 😊, 

Thank you for asking this in the community!

I am truly sorry about this situation.

Have you found a solution? Did you speak with the Airbnb Support Team?

Our Host shared great advice. Did you check it out?

Don't hesitate to let me know here.

Warm regards🌻,