Refund

[Jennifer5080]

Hi! We have a had a kitchen sink leak and our guests have one more night left. Does anyone recommend what they do in this situation? Should we give any type of refund? Thanks!

[Joan2709]

@Jennifer5080 

How big of a leak? Can the guests still use the sink? Are you able to get the leak fixed? I would try to get the leak fixed even while they are still there and would offer a courtesy refund. Airbnb typically offers a 30% discount off the nightly rate for every day the amenity is not available or only partially available to the guest.  

[Emilie]

Hi @Jennifer5080, 

As your guests' stay is coming to an end, I was wondering what you decided to do regarding the refund?

Joan shared some useful pointers, which hopefully helped you pick the best course of action. 🙂

Let us know how you got on please! 

Emilie

[Jennifer5080]

@Emilie I talked with the guests and they were not upset at all...I offered to extend their check out time today because I was able to. They were happy with that 

[Emilie]

Great to hear @Jennifer5080, I'm glad you were able to find a way forward that everyone was happy with! 🙂