Refund

[Jenny2292]

Hej 

Min första gäst valde att lämna efter en dag. Jag har meddelat att det är ok med återbetalning till honom. ”Bill” 

Jag hade fel rubrik på ett foto så det blev missuppfattning om storlek samt dusch som inte finns i badrum 2 (toalett) jag har ändrat i min annons nu. 
men ordnar ni så att han får full återbetalning. 
tack 

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Google Translation added by Community Manager:  

Hi

My first guest chose to leave after a day. I have informed him that it is ok to refund him. “Bill”

I had the wrong caption on a photo so there was a misunderstanding about the size and the shower not being in bathroom 2 (toilet) I have changed it in my ad now.
but will you arrange for him to get a full refund.
thanks

[Rebecca]

Hi @Jenny2292 👋

Welcome to the Community Center. I just wanted to share that the Community Center is here to support hosts in a unique way, distinct from customer support. This global community forum is space for hosts to share their Airbnb journeys, offer support and engage with each other. 

It sounds like you need to reach out to the support team, and you can find their information here: Airbnb Support

[Emiel1]

@Jenny2292 

You could have shortened the reservation and guest would be refunded unused nights instantly, incl. Airbnb service costs and taxes..

(Or even more if you choose to provide extra refund by adjusting the calcuated price).

If the reservation has ended, then refund is possible via the resolution centre , by sending money.

more: https://www.airbnb.com/help/article/3745