Refunding

[Dang-Van-Thien0]

I was very disappointed with this rental experience. The pictures on the website and the reality were completely different. The sofa was old, shabby, and very dirty. As soon as I checked in, I discovered that the door to the washing machine was broken, which was very dangerous.
The sound of water leaking from the toilet kept my family from sleeping all night. The technician who came to check took a long time and even turned off the hot water, which was difficult when there were elderly people in the house. The sink was constantly clogged, which was frustrating every time I used it.
Worst of all, the bed sheets were not clean, which caused me allergies.

The system says it has been refunded but I am working with the bank and no transactions have been made since I received the notification.

I am very upset about this issue but have not received any response yet. Please tell me what to do?

[Joelle43 · Accepted solution]

Hello @Dang-Van-Thien0 

Sounds awful what you went through but glad to hear that you are due a refund.  Refunds take time to reach the bank and you don't say how long ago this happened but in this Airbnb link, you'll see what they say about the delay for refunds:

https://www.airbnb.com/help/article/1967

Otherwise, you can go into your Airbnb account and under the reservation number for that listing, you'll see options to get help.  You will get standardised Bot replies but there should come a time when you can ask to speak to a human.

Or phone the Airbnb customer service.

Good luck and let us know how you got on,

Joëlle (host)

[Dang-Van-Thien0]

Dear @Joelle43,

Thank you for your response. I have contacted my bank and they were able to locate the funds after further investigation. I want to express my gratitude for your assistance. Your support has been greatly appreciated.

Best regards,

Thien

[Joelle43]

I'm so pleased to hear the good news @Dang-Van-Thien0 and so nice of you to come back and tell us😊

I hope you give Airbnb a second chance and to be sure of a better experience look for listings that have the Guest Favorite badge and/or hosts with Superhost status.

I hope you left this host a review to warn other guests of your experience?

Best regards
Joëlle