Hi, i just came across a bunch of hosts comments and issues and i would like to say that i feel do heard off and relieved seeing such issues. Not because i am a sadist 😅, but because i go through one or another such issues on daily basis. I would like to share one such and incident with you all and would like to know whether i was correct or not .
One of the major setbacks i have as a host i feel is i am extremely intolerant towards disrespect. In some cases i hear people around me saying i am too much , but i would like to know a fellow host's opinion about this.
I had to cancel a reservation recently , of a guest. They were a married couple , going to stay at my place for a couple of days. They asked me whether they can check in at a particular time which is way after my standard check in time. I was ok with it since my property has a self check in system. On the day of check in, at 10:45am , i added him to a watsapp group , which had my team in it. As already informed earlier , i needed there government IDs (soft copies) , as per the local laws , without which i was not allowed to provide the password to my property's lock. I kept on calling them texting them about this till it was 4pm in the evening. My phone's battery was about to die and i have no co-host either. It was a sunday and i was in a tricky situation and once my phone's battery dies and just in case they arrive the location before i could get hold of a charger , they will be stuck. I kept on explaining this to them , but got no response rather the wife of the couple started behaving rudely saying they will not give the IDs till they reach the location. And finally at 2% battery left on my phone , i had to cancel the booking. Soon after i got to charge my phone , but i was extremely reluctant to host them at all. Because if they could not respect my rules, my situation even before check in , what would they do once they enter the space. And what kind of a review will they post.
I lost a huge booking amount. At first i was having second thoughts about the whole , situation. But later i felt i did the right thing. Though they did deserved the wandering and hassle because they did give me an earful saying i am a bad host and i deserve to host **bleep**ty guests and my place is overhyped. Now that i think about it , i did dodge a bullet.
I just wanted to know from my fellow hosts , what do they think about this scenario.
Hosting is difficult job especially when the ethics don't match , but i feel this is the difference between being a host , and being an hotel owner. We are not obliged to host guests that we are not comfortable with , we are allowed to judge them and we are allowed the right to reject them as well.
