Request with wrong price

[Elena5007]

Hello! I just received an inquiry from somebody unknown to Airbnb (what already makes me rather nervous) for the price I apply to two people. In the inquiry message they explained that they'll be 4 adults, what in my case means a rather significant increase in price. 

What do I do?

If I approve, how do I then get them to pay the additional price? And if I decline, am I going to be "punished" by the Airbnb algorithm?

Thanks in advance!

Elena, Paris

[Helen3]

You need to ask them to resubmit the request for four people @Elena5007 

[Joan2709]

@Elena5007 

If it's an inquiry, then all you have to do is ask them to submit a request to book for 4 guests.

If it's an actual request to book, you'll have to get the to cancel the request and resubmit as @Helen3 suggests. 

If they have no reviews and are new to Airbnb, it would be up to you if you want to accept a request to book when they correct the number of guests. Airbnb says you have to decline "a lot" of bookings for it to affect you in search results. Not sure what the mean by "alot" but I don't think a few is an issue.

How A Guest Can Withdraw a Trip Request

https://www.airbnb.com/help/article/90

The guest must either withdraw the trip request and submit a correct one, or you have to accept or decline the original trip request within 24hours.

[Elena5007]

Oh thanks! The article is super helpful too!

[Emilie]

Hi @Elena5007, 

 Welcome to the Community Center! 

I see that Joan and Helen have given you some advice on how to approach this request, could you let us know what you decided to do in the end? We're here if you have any further questions as well, of course. 🙂

Thanks,

Emilie

[Elena5007]

Thanks Emilie, I still don't know where to get the alert for these messages 🙂

I wrote to the clients saying that they should withdraw their request and send it again with teh correct number. Thanks to all!