I wonder if any other host has had such an appalling experience with Airbnb support and so-called "Support Ambassadors".
I had a guest report a complaint about a couple of insects in my listing. Without asking for any input from me, Airbnb found me "guilty" and suspended my listing. (The complaint is unfounded; the guest is just trying to get a free night - he left a fabulous review and mentioned nothing to me when he stayed & departed.)
I have now had to deal with 11 different people from support at Airbnb! Each one claims to be wanting to get this resolved. Each one claims to be working with me to resolve this. A few have even asked me to repeat the details of my position on this matter. And then someone new comes along and it goes no where.
Meanwhile my listing remains suspended and absolutely no one at Airbnb seems to want to make the effort of helping sort this out. Other than, of course, to get me to pay the guest money, which I refuse to do.
Does Airbnb not realise that without us hosts, they would not even have a business? They can have as many guests as they want but no hosts = no fees for Airbnb.
Looking through this Community Center I see that hosts are treated appallingly by Airbnb. And now they treat me likewise.
Anyone from Airbnb here who would make the effort to help? Otherwise I'm off to a different rental platform (there are plenty!)