@Rusu12
Hej Rusu, you have had an outstanding introduction to short term renting with Airbnb. To have 21 reviews in your first month of hosting is remarkable. Most new hosts don't get that number of reviews in their first year.
Having said that, a look through your reviews suggests you do have an unfortunate traffic noise issue that is going to have a possible impact on your stays. When guests book a listing in the centre of a city they expect a considerable level of ambient noise but, in smaller population areas that noise can become an issue.
You look to be about 1/2 Km from the E20 so that road noise should not be too intrusive, is it the traffic on 28 going past your door that is your problem?
Whatever it may be, it's something you have no control over and you have gone in depth to explain in your listing description that at certain times of the day traffic noise may be noticeable. Rusu, you can't do any more than that,
From a structural point of view I would assume your property has double glazing and level 8 insulation so, unless guests are going to be complete idiots and leave windows and doors open there is nothing you can do about that!
As you say, since making ambient noise more prominent in your description your star rating has improved. The fact that your enquiries dipped when you went below 4.8 is a coincidence. You were not being penalised in any way by Airbnb. I generally have around 17-20 bookings a month but they do seem to come in groups! I won't get a booking for 6 days and then I will get 3 in one day.....that's just the way it goes!
On one hand Rusu, I would say, don't stress out about not getting a perfect 5 every time. None of us do. It is a little unfortunate that, with Airbnb, 5 stars is the default star rating and anything less than a 5 means something needs to be improved. Obviously you can't physically do anything about that so, my best advice is to tackle it from the other angle. Am I correct in assuming that you live upstairs or that you have the ability to have personal contact during guest stays.
I have learned to always part with guests on good terms, and I can't impress on you enough the importance of this.......... even if there might have been minor issues along the way. That handshake, a look in the eye and a "thanks for coming and staying, it was nice to meet you" as they leave is what they will remember Rusu.
It's almost as though our humanity forgives each other if we didn't get it quite right, in each others eyes! Can you understand that?
Remember 'last' impressions are 'lasting' impressions, if the guest leaves you with a comfortable warm feeling they will be prepared to overlook some aspect of the stay that might not have been as perfect as it could!
You can't control what is out of your hands, so the next best thing is to have the guest remember what a nice guy you were! That way you will have a better chance of being rewarded in the review process!
I hope this helps you Rusu, all the best!
Cheers.......Rob
