Review

[Air-Cleaner0]

This review was removed by airbnb, can someone please share your thoughts what was violation here?

-Dusty HVAC -Dirty baseboards, floor, fireplace -Dirty grill utensils -No grill handle, burnt charcoal in grill -Scratched Teflon pans -Heavy fabreez / pet odor -Couch smells like a dog -Thin pillows -Tub knob hard to operate -Broken pool slide handle at top, very dangerous. I fixed with duct tape -Pool net cleaner torn and unusable -Barking dog in ajoined ADU -Very small pool table, outdoors and damaged -Towels (frayed) in dryer upon arrival -Washer / dryer / fridge rusted -Mounted TV in the living room not near outlet, can't be used -Other TV is 32" and in bedroom, no family experience -Drapes don't fit the old, broken windows -Burned out bulbs -Check in after 6 pm, check out before 10 am -No coffee / tea with a keurig -PS4 doesn't power on or have an HDMI cord -Text us if the trash cans were left by the curb by the cleaning staff, asked us to bring them inside the fence if so - Offered late checkout after we checked out

[Paula]

Hello @Air-Cleaner0, thanks for reaching out to the host community for advice.

While some hosts share their thoughts, I’m linking here two articles that might shed some light on the topic:

• Remove a review from a host or guest

• Airbnb’s Reviews Policy

If you’d like to add a bit more context about the situation, that may also help other hosts share their opinions more easily.

Regards,

[Joan2709]

@Air-Cleaner0 

Was this your review of a stay at another property as a guest (other than your own?). 

We can't see which listing this applied to if it was a stay you had as a guest and cannot see the original review as it has been removed.

There are some reasons for review removal that violate Airbnb policies that do not pertain to the content of the review itself. These include reviews that are irrelevant as the guest did not actually stay at the property (3rd party booking), or reviews that were used to damage a competitor. Those situations cannot be commented on, as we are not privy to the communication between you and Airbnb as to why the review was removed. Airbnb does tell the guest/host why a review is being removed.

Airbnb's Reviews Policy

https://www.airbnb.com/help/article/2673

[Air-Cleaner0]

I stayed myself.

[Joan2709]

@Air-Cleaner0 

As I mentioned, since we don't know the circumstances we aren't able to comment. Sometimes the text of what the review says is not the whole story. I already mentioned several situations where the review could be deemed against Airbnb policies even though the written text does not appear to violate policy.

Suggest you review the policy and see if one of those factors could be the reason the review was removed:

Airbnb Reviews Policy

https://www.airbnb.com/help/article/2673

[Air-Cleaner0]

The support told me it violated review policies.

[Helen3]

Sounds awful.

What did Airbnb say when you asked them how it violated the policy @Air-Cleaner0 

Can I ask why you stayed if the place was in such an appalling condition?

Did you offer the hosts an opportunity to address the issues you mentioned when you checked in? 

[Christine2602]

AH ah ah.

Je ne suis pas surprise que cette liste ait été supprimée.

Ce n'est pas un avis mais une longue liste digne d'un inspecteur.

La table de billard trop petite ? Vous auriez préféré ne pas en avoir ?

Vraiment, vous vouliez nettoyer le filet de piscine pendant vos vacances ?

J'aurais aimé lire celui que l'hôte vous a laissé.

Oreiller, robinet, chien... Mais vous êtes resté.

Ça sent la vengeance.

[Translation added by Community Manager]

I am not surprised that this list has been removed.

This is not an opinion but a long list worthy of an inspector.

Is the pool table too small? Would you have preferred not to have one?

Really, you wanted to clean the pool net while you were on vacation?

I would have liked to read the one the host left for you.

Pillow, tap, dog... But you stayed.

It smells like revenge.