Hi folks -
Received my first inquiry (whoo hoo), but I'm confused -
So, I require guests to sign my own rental agreement and provide a photo ID when booking. That said, I received an inquiry this evening, and then after some messaging, I sent along a pre-approval. That means that the guest can now book within 24 hours. At what point in this workflow do I send along a copy of our agreement and request ID? I'm guessing I can do that if the guest actually books, because if they don't sign the agreement or provide ID at that time, I can cancel the booking. Doesn't seem logical that I'd send along our agreement prior to providing the pre-approval.
Appreciate any guidance -
Best,
Rich