Scam on Airbnb and NO support

[Mika598]

I just want to inform everyone of a scam on Airbnb that just happened to me. Airbnb has not been helpful on this in the slightest. It converns reservations that can’t be cancelled. Basically I reserved a stay that was not refundable which is fine because I was set on going.

Right after the payment, the scammer host messages me telling me that the dates don’t suit him and that I should cancel.

I tell him that I can’t cancel because I won’t get refunded but that he should cancel on his end. He refused to cancel because he wants me to so that he can pocket the money and then open the reservations again to be paid double.

Airbnb is NOT helpful and not responsive. They’ve left my chats on read with no responses and every time they call the only response is 1) sorry we can’t help you it’s another service and 2) we can’t transfer you to this service.

[Shelley159]

@Mika598 

So sorry that you are in this position!

The host cannot re-book the same dates if it is canceled from the host side. They may be asking you to cancel because they don't want to face consequences in ranking, host status, fees & blocked dates.

See the policy here:

https://www.airbnb.co.za/help/article/990