Announcements

Winter Release Q&A with Airbnb’s Christy Schrader

Winter Release Q&A session

Ask your questions to Airbnb's Director of Engagement

Log In  
Support with your bookings

Scammers

‎12-08-2023 01:19 AM
Heather1714
Level 1
Brighton, MI
‎12-08-2023 01:19 AM

Scammers

WORST CUSTOMER SERVICE EVER. I have been a loyal customer for 6 years and have been battling a supervisor over a $200 refund. Do not trust these people with your homes. 

‎12-08-2023 01:19 AM
0 Likes
1 Reply 1
‎14-08-2023 07:49 PM
Bhumika
Community Manager
Community Manager
Toronto, Canada
‎14-08-2023 07:49 PM

Hi @Heather1714 , 

 

Hope you are doing well! I'm really sorry to hear about the frustrating experience you've had with Support.

Would you mind sharing or elaborating on the incident with the guest or the refund you are talking about?

With this info, other members will be able to get some more context of the situation and maybe, provide some insights into this refund situation.

Have you heard back from Support team since you posted?

 

-----

 

Please follow the Community Guidelines

‎14-08-2023 07:49 PM
0 Likes

More from Support with your bookings

I have to make a booking cancel ed

Hi hello, have a bookin for tomorrow one night. However I ha...
Hi hello, have a bookin for tomorrow one night. However I have to cancel the booking as my maternal uncle expired in my nativ...

Extended stay scam

Be aware of long term inquiries typically will be for the ma... Latest reply
Be aware of long term inquiries typically will be for the max booking timeframe. In my case 6 months. I constantly get messag... Latest reply

Explore Resource Center articles