@Mike1034 Good post. I had a request come through on my phone that showed me the guy had 4 stars, and his message was simply "Hi I will be coming with my friend!" I was in the middle of doing seven things and wasn't able to dig down, so I wrote back: "You have a low star rating, so my caretaker and housekeeper will need to check the house every day. If you're not comfortable with that, you have the option to cancel within 48 hours at no penalty. Let me know!"
He wrote back and said that would not work for him, but asked me to read his reviews and reconsider, because they were all postive except for one. And sure enough, one host dinged him because he "didn't handle the garbage right." For the love of Pete. I thought that was unreasonable, so I accepted, and the booking came in with only an initial for last name. At that point I called him for a friendly chat. I told him that hosts would see three red flags there: low stars, no last name, and a lame booking message. He said he was glad to have the feedback and promised to be a good guest. We had one exchange of messages during the visit and it was extremely cordial and respectful on his part.
BTW he also asked me where he could see his stars. I went to my own guest profile and couldn't see my own star rating. Does anyone know where you see that? Or does it just show up to the host you're booking with?
He's checking out in an hour, so I guess I'll find out if he has indeed been a good guest. 🙂
