Smart Lock vs Keypad - Guest codes are wrong

[James4029]

Hello, coming here after a bit of back and forth with support. 

Some time ago, I had set the keypad code for my listing. It is not a smart lock or internet connected device. Currently, when a guest checks in they are shown the wrong code. It is suggested to be the last 4 digits of their phone number. This is the expected behavior for smart locks, not keypads. I have a keypad.

In my listing settings, I have keypad selected. Normally, it would ask me to input the code so that when a guest checks into the listing, they are shown the code in the app. I have made sure to select keypad, and have de-selected and then re-selected the keypad option to make sure it wasn't stuck in a weird state.

My goal is to continue to offer my guests a check-in code for their reservation, instead of the last 4 digits of the guest's phone number. The code is constant, and I change it maybe one every 6 months manually, and update the app.

Has airbnb changed the way they handle keypads vs smart-locks? Or is there some kind of merger of the features? It's very confusing to my guests and myself. Can anyone help me get the correct understanding here?

[Shelley159]

I don't have this problem @James4029 , I think the difference may be that you've set up arrival instructions in your listing?

If so, perhaps delete those and send arrival details in the message thread instead, where you can put the correct code. If you want it to be automated, you can set it up as a scheduled message.

[Patricia2526]

Hi @James4029 

Do you mean something like this? If so, that’s just a suggested door lock code generated by the system. It is not automatically sent to the guest, so you have complete control over whether to use it or create your own code. You can keep the suggested code, change it, or ignore it altogether it’s entirely up to you.

 

[May2625]

You can send guests the code alongside the check-in instructions and tell them to ignore the automatically generated code.