“Superhost”? How?

[Rosie183]

I gave this host a 3/5 stars rating and said the experience was mediocre. And it was a little below. They made me pay for much more than I was given. The room was horrible. And I had a a bad time at my private space. When I expressed that, he literally dm’ed me and started saying very aggressive things about my reviews despite still pretending to be “nice.” Idk how the label “superhost” is given but somebody really cheated the system. This guy really is really in over his head like dude you suck. Do airbnb just randomly assign these annoying people the title? I hate it here.

[Branka-and-Silvia0]

@Rosie183 

sorry for your unhappy stay. I've looked at your host's reviews and just 2 out of 41 says the bed is hard. One review says it is super comfortable. Other guests were obviously happy with this accommodation.

I agree, the rooms are very minimalistic and while it could be totally OK for a group staying in summer, I believe it could be quite depressive if you are there alone and during winter.

As I understood, the price was very low and you have probably chosen it for that reason. Maybe next time it would be better to spend a bit more to get something better.

Regarding superhost status, it is not random, here are the requirements:

How do I become a Superhost?

To become a Superhost, you need to have an account in good standing and meet the following requirements. Your performance is measured over your previous 12 months of hosting. However, you do not need to have hosted for the full 12 months to qualify. Check your Superhost status.

Superhost requirements

• Completed at least 10 trips OR completed 3 reservations that total at least 100 nights
• Maintained a 90% response rate or higher
• Maintained a 1% percent cancellation rate (1 cancellation per 100 reservations) or lower, with exceptions made for those that fall under our Extenuating Circumstances policy
• Maintained a 4.8 overall rating (this rating looks at the past 365 days of reviews, based on the date the guest left a review, not the date the guest checked out)

Earning Superhost status

You don’t need to apply to become a Superhost. If you meet the program requirements on the quarterly assessment date, you'll qualify for Superhost status. Quarterly assessments begin on January 1st, April 1st, July 1st, and October 1st, every year. We’ll notify you of your Superhost status at the end of each assessment period—which usually finishes 10 days after the assessment begins. Only primary hosts are eligible to attain Superhost status.

Visi

[Rosie183]

My problem wasn’t with the stay itself. My problem is with how he handled the situation. Like you said, it CAN be depressive in the winter. And as someone who lives there, he clearly didnt look into the possibility that his guests are uncomfortable. You can defend the guy and the listing and the status how you want. But I felt uncomfortable there and I reviewed how I felt about it, which was pretty much neutral bc I didnt want to give him a 0 for the lacking in consideration. Then I was confronted with hostility and was insulted in private messaging. He was just plain rude to me and I felt even more uncomfortable now. Like do you see the issue with this guy here? 

and regarding the price, thats not the problem. I have paid less for much more. You made great points. But I’ve had better experiences. If this guy wants to keep his status, this is NEITHER the behavior NOR the accommodation that qualifies it. For all the experiences he had he can’t deal with a criticism and just bullies people into giving him a 5/5 when its not the case? I’m not too sure Branka and Silvia

[Juan63]

Why would you give him 3 out of 5 stars if the stay wasn't the problem. His reaction came after you left, what seems to be, an unfair review. I would be upset. Did he say he was going to provide you with something that he didn't? You should take some of the responsibility for picking that space and not ding the host for getting what you paid for. 

[Rosie183]

Imagine coming into a space with already low expectation and even the bed is uncomfortable. There has been comments about that in the past yet all he does is say “yeah but other ppl like it 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️“ I’m def not gonna stay here again so its not gonna be my problem. But if you’re not gonna take criticism well then your future guests can sleep on your single stiff furniture all day and give u a 5. All that is gonna sit over my one comment so why bother coming for me on instant messaging? 

[J-Renato0]

Rosie183

I can not imagine myself booking an accommodation that I do not like or that I have too low expectation.

My advice is:
If you do not like the listing, never book it.
Spare yourself and spare the host from bad experiences!

[Rosie183]

Will keep this in mind! 

[Peter2593]

i think the host should have offered 7 different types of mattress so you could find the perfect one!

you cant please everyone all of the time unfortunately.

we offer mattress toppers which people can add if our ‘medium’ mattress’ are too hard for them - but - still... its hard for hosts to get it right for everyone

[Gordon0]

Judging by the language in your review, @Rosie183, I would have been annoyed too. You wanted Champagne on beer money. Cheap gets cheap. 

[Sandra856]

I couldn't agree more. @Rosie183 chose a super low key budget place. It is clear on the picture that the room got a bed and not much more and she still decides to book it and afterwards complain about it - harshly downrate the place with a 3 star rating :-(. 

Reading the review she left I wouldn't accept her. 

[Branka-and-Silvia0]

I took a second look and this particular listing has just 9 reviews including yours @Rosie183  It seems most of the other reviews are for some other listing. But still,  your review is the only negative one.

It is good that you mentioned it so other guests will choose another listing if they prefer soft mattresses. As someone else already said - hosts do not change mattresses if only a few guests complain about them because it is very subjective. What is hard for me could be perfect for most of the others. But I agree, if 2 out of 9 guests complain about it then the host should change it.

Your host's public response was professional, of course, we don't know and can't judge about what he wrote to you outside Airbnb.

[Mika8]

@Rosie183... in your first message, you wrote: the room was horrible ... There are many pictures in the listing who shows the room, was the room other then displayed?

The pictures shows a minimalistic furnitured room and in your review you worte that you had known this in advance .. but although, that you had knew the room, and that you don't like that, you booked it and then you gave only 3 of 5 stars because you booked something of which you knew that you don't like it?

Further you worte, that you had a a bad time at your private space .. what did the host wrong, that you had a bad time at your private space? Again, you had known, what you book (if the pictures are right and from your review it sounds that they are) .. so, I'm sorry, but is it the host's responsibility, when people are not happy being alone with themselves?

And what do you mean with: They made me pay for much more than I was given.?

How did the host made you pay? It was your choise. And you have also known the costs in advance and could make comparisons to other listings, and if this is not a good fit or more expensive than others, then don't choose it. Or was something advertised under amenities or in the text which was not given?

[Maia29]

It looks like a very nice place to me for the price. 

The host was upset because if a guest gives anything less than even 4-stars, over time, they get dinged by Airbnb. The host cannot possibly please everyone; but I'm sure he tries. 

3=horrible experience according to Airbnb. Was it really horrible? Did you find cockroaches or was your safety comprised?

Also, how would you feel if your host gave you a 3-star (bad) rating and it prevented you from booking further affordable Airbnbs?

[Helen350]

@Rosie183 Do you understand that if EVERY guest rated the room 3* like you, this listing would be de-listed? Airbnb tells its hosts they must achieve an average overall rating of 4.7, so when a host gets a 3* rating, they are being told it's very bad, so of course they are upset.

It sounds as tho' you got what you paid for (a simple cheap basic room) - & when you get what you paid for, that should be a 5* in Airbnb terms! You are threatening the host's livelihood by giving 3* - hence the anguished p.m., no doubt!

[Sarah977]

@Rosie183 I agree that it wouldn't kill the host to provide a desk or table and a chair and a bedside table with a lamp, all of which he could find inexpensively second-hand. The room is strangely barren. But it certainly doesn't look anything close to "horrible".

The place is clearly pictured as having only a bed as furniture, and you chose to book it, so commenting on that in the review isn't okay. Nor is giving the place a 3* rating, just because you happened to find the bed too hard, and thought you should somehow get more than what was clearly offered. Perhaps the way you stated your issue with the bed was why you got the response you did when you mentioned it to the host. I have no idea if you just complained about it or not, but perhaps an approach like "I'm finding the bed super-hard- you wouldn't by any chance have a softer mattress topper around, would you?" might have gotten a nicer response. And if none of his other guests have had an issue with the bed, then his reaction was understandable. Did you really expect him to go out and buy a new mattress for you, just because it didn't suit you, or was it just offered as a comment?