Superhost refused to give refund when error on booked dates was discovered immediately

[Kari3078]

How to get a so called  "Superhost" to issue a refund when he suffered no harm. I had inadvertently booked the wrong dates under a no cancellation policy. However, I discovered and reported the error to the "Superhost" and to the Airbnb support immediately (within 3 minutes of booking). The host just took my $300 deposit and refused to issue a refund for the error despite my requests and letting him know it was a mistake on the dates. Airbnb support tried to get him to issue even a partial refund as the property was not off the market for more than 5 minutes.  There seems to be no rules around the Superhosts required to act reasonably; I would not have booked with this host had they not had such designation.  

Any tips? 

Thank you. 

[Mike-And-Jane0]

@Kari3078 The host is being very unfair but sadly there is nothing you can do. I do wonder if Airbnb could have a 30 minute window when people could correct their booking errors. I assume the stay was within 14 days of you booking? If not then all cancellation policies have a 48hr cancellation window.

[Kari3078]

Yes, this is not facilitating trust in "Superhosts" or the platform. 

Thanks for your response.  

Take care,

Kari

[Helen3]

Sorry you booked the incorrect dates in error. @Kari3078 

Did you ask the host if you could amend the dates instead of cancelling? 

[Kari3078]

It was only a one time trip for an event so that would not have worked. 

Airbnb support tries to get a partial refund etc. 

it’s as much a issue that Airbnb has been complete unresponsive in my request for them to evaluate whether Superhosts that act unreasonably should still enjoy that designation which I had relied on on selecting the property at the beginning. Now I’m less inclined to use Airbnb and certainly won’t give the Superhost designation much credence going forward.

any thoughts on how to get Airbnb support to escalate this as it’s beyond their discretion?