I need a little bit of advice. I have used airbnb for about 7 years now, and personally I booked over 10.
On my last booking, in our short trip to Budapest the listing was very off: the walls were damaged, everything was kinda dusty, no natural light although the photos were quite luminos, horrible mattress that was lower than the bedframe. I had arrived at the accommodation and stayed 1h and then I booked something else. It was my bf birthday, we had dinner reservation everything was done in a hurry. i do have receipts of everything. The host wouldn't refund me.
I had contacted airbnb support and they say that they couldn't get the host to reimburse me, which I already knew. i tried to explain multiple times that is not my first airbnb, i have good reviews but the listing was not up to the standard. They keep postpoining me and when I escalate it again it was an answer that didn't made sense. Posted below:
"As we investigated I would want to inform you that the as my Ambassador mentioned earlier we are bound to abide by certain regulations. But I am sorry we will not be able to provide a refund as it is the Host discretion.:"
How can I get my refund for this horrible experience? This was on the 12th it's taking 10 days.
