Technical problem

[Karabelo0]

I have been trying to make a booking for the hours I kept on receiving this error message 

Something went wrong

Error: Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please refresh the page or try again.

[Helen3 · Accepted solution]

You would need to call Airbnb for technical issues @Karabelo0 @we are a community of hosts and guests . Hope you get things resolved.

[Emilie]

Hi @Karabelo0, 

Did you manage to make a booking in the end?

If not, perhaps the following troubleshooting steps will help: 

✨ Log out (on all affected devices/browsers)

✨ Close all browser windows/tabs (on all affected devices/browsers)

✨ Open ONE new window (on all affected devices/browsers)

✨ Clear cache and cookies and browser history (on all affected devices/browsers)

✨ Delete & re-install app (if applicable)

✨ Then try to log in with your email address

In case all fails, as Helen suggested, please contact the Support team via www.airbnb.com/help/contact-us/

Let us know how you get on!

Emilie