Toilet paper

[Carmen1479]

How do I inform my guest of changing rules about providing toilet paper during this pandemic without refund

[Lawrene0]

If you are down to your last roll, @Carmen1479 , I think it would be reasonable to ask your guest to bring some along for their personal use. You say "without refund", but I think I would offer to reimburse them for their purchase. You would have had to buy the stuff one way or another. 

[Mike-And-Jane0]

@Carmen1479 

You can't change the rules after a booking has been made.

Your only options are to

1) message the guest and say that there will be no toilet paper - But then they can claim money back via Airbnb as an amenity has not been provided 

2) message the gust and ask them to bring their own which you will refund

3) do nothing and hope for the best

If I were a guest then I would prefer option 2.

Bear in mind that they may be able to cancel without penalty anyway depending when they booked/when they are staying