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Trying to make a booking

‎05-09-2023 01:52 AM
D142
Level 1
England, United Kingdom
‎05-09-2023 01:52 AM

Trying to make a booking

Hello, 

 

im trying to book an air bnb and this error code popped up. What does this mean and why can’t the booking be made.  

Failure due to unexpected non-retryable error. prcgateway unable to conduct risk check.
‎05-09-2023 01:52 AM
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2 Replies 2
‎05-09-2023 11:51 AM
Helen3
Top Contributor
Bristol, United Kingdom
‎05-09-2023 11:51 AM

I would suggest you give them a call. This is a community for hosts and guests so we can't help with technical issues I'm afraid @D142 

‎05-09-2023 11:51 AM
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‎05-09-2023 06:48 PM
Bhumika
Community Manager
Community Manager
Toronto, Canada
‎05-09-2023 06:48 PM

Hi @D142, Just checking in to see if you've managed to get in touch with Airbnb Customer Support to know more about this error, as Helen suggested. Do keep us updated if the issue still persists!

 

 

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‎05-09-2023 06:48 PM
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