Unexpected Cancellation

[Evelyn-Baez0]

Hi,

I’m new to this group and would like your feedback on same day cancellation, do you charge or give them a full refund? I’ve received tons of excuses why they didn’t show up and then plead for a refund. 🫤

[Emiel1 · Accepted solution]

@Evelyn-Baez0 

If the guest cancels the reservation, the attached cancellation policy calculates the refund (if any).

If guests expierenced issues (illness, not able to travel etc..) , they should contact their travel insurance for compensation

If guests need to cancel because of a "major disruptive event" , they should contact Airbnb.

[Evelyn-Baez0]

Thank you. I usually refund them a full refund, but it got to the point when I was losing money with constant cancellations with lame excuses. I’ve decided to hold one day of funds because that’s what a hotel would do.