Unsending a message

[Rebecca1603]

What exactly happens when you “unsend” a message? I reread a message I sent to an inquiry and decided I wanted to word it a different way so I selected it and clicked on “unsend” and typed a new one. The previous message never said it was “read” before I “unsent”, but I wasn’t sure if it was immediately sent via email if the guest has that selected as a notification.  I was hoping the unsend feature would only have been an option if Airbnb delays the sending of an email communication to give time for that unsend feature to be of benefit. Does anyone know if the guest will see the previous message I sent? I guess what I’m asking is how long after I send a message does Airbnb actually send that message to the guest? 

[Shelley159]

To me, there does seem to be a delay @Rebecca1603 

When I’m on the app messaging with a guest, the emails seem to come through delayed. I’m not sure by how many minutes, but I assume as long as the edit function is available. Unsend seems to always be available. I assume if you unsent after editing wasn't available, the guest may have received an email.

It's also possible that they may have app notifications turned on and could've read the notification without clicking through to the Airbnb  app.

You should also check the message thread to see whether previous messages from you to that guest, have read receipts. One can turn receipts off and then nothing shows "read".

[Paula]

Thanks for chiming in here, @Shelley159, and for sharing this with Rebecca.

@Rebecca1603, please let us know when you have a minute to read this. Have you checked the message thread to see whether your previous messages to that guest have read receipts?

Keep us posted.